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WORK WITH US
Work With Us
CBC Registered - Est. August 2023

Customer Experience & Complaint Management

We Don't Just Respond, We Resolve.

Bridgecore Solution helps businesses retain more customers, resolve complaints faster, and increase revenue — managed professionally on your behalf.

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Trusted by Growing Businesses

Across fintech, retail & e-commerce

CX Certified
3yrs Experience
1k+ Resolved

OUR IMPACT

What Happens When Complaints Get Resolved

Businesses that resolve complaints faster retain more customers. Retained customers spend more, refer more, and stay longer. That's the Bridgecore effect.

GET THESE RESULTS FOR YOUR BUSINESS

Customer Retention

Every complaint resolved is a customer retained. We build the systems that stop customers from leaving silently.

Revenue Protected

Retained customers are revenue protected. Bridgecore turns complaint management into a direct business growth lever.

1,000+ Complaints Resolved

Our founder personally resolved over a thousand customer complaints at Blue Connect Technology — a fast-growing fintech company. That experience is the backbone of every Bridgecore engagement.

Faster Resolution

Speed matters in complaint management. We operate within agreed SLAs so no customer waits too long for an answer.

Certified. Registered. Ready.

Built on Real Experience. Registered August 2025.

Alison · Trisyn Academy · VSavvy Academy · Blue Connect Technology (Fintech)

CX Certified CAC Registered Fintech Experienced
How We Deliver This

See Our 3-Phase Engagement Process

Diagnosis → CX Architecture → Ongoing Support

View Our Process
What We Do

Every Service Designed to Retain

Bridgecore manages the full complaint lifecycle so your team can focus on growth.

Explore All Services

Complaint Management

We receive, triage, and resolve customer complaints across all your channels — WhatsApp, email, social media, and more. Every complaint is logged, tracked, and closed within agreed SLAs.

  • Multi-channel coverage
  • SLA-bound resolutions
  • Full audit trail
Core Service
Core Service

Customer Retention

Beyond resolving complaints, we implement proactive retention strategies to keep customers coming back and spending more.

Retained customers = protected revenue
High ROI

Revenue Recovery

Turning dissatisfied customers into loyal advocates through structured escalation and resolution.

Every resolved complaint protects your bottom line

Reporting & Insights

Detailed weekly and monthly reports on complaint volumes, resolution times, customer sentiment, and revenue impact.

Weekly Reports Sentiment Analysis Revenue Tracking

Ready to see the full picture?

Explore every service in detail on our Services page.

View All Services
Aderinola Mardatullah - Bridgecore Founder
REGISTERED Aug 2025 CAC Registered
ABOUT US

A Specialist Customer Experience Service

Bridgecore Solution is a specialised customer experience and complaint management service designed to help businesses retain more customers, resolve issues faster, and recover lost revenue by professionally managing customer feedback and complaints on their behalf.

We do not disrupt your communication channel. We plug into your existing customer communication tools — WhatsApp, email, CRMs, Slack — and operate as a seamless extension of your team.

Founded by Aderinola Mardatullah AbdulAwwal, a certified CX professional with over 3 years of hands-on experience, Bridgecore brings enterprise-grade complaint management to businesses of every size.

CAC Registered
Global-Ready Operations
3+ Years Experience
Remote-First Operations
Meet The Founder Our Services
OUR VALUES

The Principles That Drive Every Resolution

We do not disrupt your communication channel. We plug into your existing customer communication tools — guided by values that put your customers first.

Integrity

We handle every customer interaction with honesty and transparency, representing your brand with the highest professional standards.

Speed

Fast resolutions are not a luxury — they are a promise. We operate within strict SLAs to ensure no complaint goes unresolved.

Empathy

Every complaint is a person behind it. We listen, understand, and respond with genuine care that turns frustration into loyalty.

Seamless Integration

We do not disrupt your communication channel. We plug into your existing customer communication tools — zero friction, zero downtime.

Accountability

Every action is tracked, every result is reported. You always know exactly what we are doing and the impact it is creating.

Excellence

We hold ourselves to the highest standard in every interaction, because your brand reputation depends on it.

CASE STUDIES

Real Results for Real Businesses

See how Nigerian businesses have transformed their customer experience with Bridgecore Solution.

94% Customer Retention Rate
24h Average Resolution Time
₦18M+ Revenue Recovered
100% Client Referral Rate

Bezalel Foods

Food & Beverage

"Fantastic customer support rendered. I'll refer and use your services again."

— Bezalel Foods

Outcome: Exceptional customer satisfaction and strong referral intent

Customer Support Complaint Resolution Retention

Your Business Could Be Next

Join Nigerian businesses already retaining more customers and recovering lost revenue with Bridgecore.

Get Started Today
GET STARTED

Up and Running in 7 Days

From first conversation to fully operational — our onboarding process is fast, structured, and completely disruption-free.

01

Book a Free Discovery Call

Tell us about your business, your current customer complaint volume, and the channels you use. No commitment required.

02

We Build Your CX Architecture

Our team conducts a full diagnostic audit and engineers a custom Customer Experience Journey tailored to your brand.

03

Seamless Integration

We plug into your existing tools — WhatsApp, CRM, Slack, Email — with zero disruption to your current operations.

04

We Handle It All

Your dedicated Bridgecore specialist goes live, managing complaints and retaining customers while you focus on growth.

Tell Us About Your Business

Answer 3 quick questions and we'll match you with the right Bridgecore solution — no fluff, no pressure.

01 — TEAM SIZE

How big is your team?

02 — PAIN POINTS

What's your biggest CX challenge? (Select all that apply)

03 — BUDGET TIER

Which plan fits your budget?

Not sure? View full pricing breakdown →
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FAQ

Frequently Asked Questions

Everything you need to know about working with Bridgecore Solution.

Bridgecore Solution is an outsourced customer experience and complaint management service. We handle all your customer complaints, inquiries, and feedback across your communication channels — WhatsApp, email, social media — on your behalf, so your team can focus on running the business.

Still have questions? Email Us Directly
Bridgecore Office Workspace background
LET'S TALK

Ready to Stop Losing Customers to Poor Complaint Handling?

Tell us about your business and we'll show you exactly how Bridgecore can help you retain more customers and recover lost revenue within 30 days.

REACH ADERINOLA DIRECTLY mordatallahawwal@gmail.com
WHATSAPP 09019214642
PHONE CALL 08102745126
BASE Lagos, Nigeria (Remote-first)
WHY BUSINESSES CHOOSE BRIDGECORE
  • CAC-registered, professionally run business
  • Response within 24 hours of enquiry
  • Flexible plans from ₦35,000/month
  • 7-day onboarding, zero disruption to your team

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