.jpeg)
Phase 1: The Foundation
Every BridgeCore engagement begins here. We do not drop agents into an unmapped business. This phase focuses entirely on building the infrastructure.
Any business onboarding with BridgeCore to guarantee perfect brand alignment.
-
✓
Full diagnostic audit of your current client communication bottlenecks and leakages.
-
✓
Custom engineering of your end-to-end Customer Experience (CX) Journey.
-
✓
Building your dedicated Brand Knowledge Repository & Playbook so our team answers inquiries with absolute authority.
-
✓
Seamless backend integration with your existing tools (WhatsApp CRMs, Slack, Email, or project management software).
Phase 2: Frontline Support Retainers
Once the architecture is built, clients choose a monthly operational tier based on their team size and communication volume.
Tier 1: The Solo Buffer
Perfect for solopreneurs, boutique e-commerce brands, and growing agencies.
- ✓ 8-hour daily coverage (Monday – Friday)
- ✓ Management of up to 2 core communication channels (e.g., WhatsApp + Instagram DM)
- ✓ Basic CRM triage, order tracking, and lead qualification
- ✓ Weekly operational pulse reports
Tier 2: The Double Buffer
Optimized for fast-scaling B2B firms, tech startups, and agencies requiring seamless technical nuance.
- ✓ Extended coverage hours or split-shift rotation (e.g., Monday – Saturday)
- ✓ Multi-channel frontline management (Email, WhatsApp, and Social Inboxes)
- ✓ Deep project management tool integration (Slack, ClickUp, Jira, or Asana)
- ✓ Strict adherence to a custom Tiered Escalation Matrix
- ✓ Bi-weekly retention analysis and quality assurance reviews
Tier 3: The Enterprise Squad
For high-volume operations, established platforms, and enterprise-grade scale.
- ✓ Full 24/7/365 round-the-clock frontline coverage
- ✓ Fully managed shift rotations with zero downtime
- ✓ Dedicated Account Manager for continuous quality training and strategy
- ✓ Customised SLA guarantees for response times
- ✓ Monthly deep-dive customer retention and operational health audits
Phase 1 ➔ Phase 2.
Always in that order.
Phase 1 is mandatory for all new clients. Once your CX infrastructure is built, you select the Phase 2 retainer that matches your scale. No skipping steps.
Foundation Setup — ₦200,000 (one-time)
Monthly Retainer — from ₦350,000/month